Questions and answers

Short answers about ordering, payment, delivery, returns, and choosing paints, adhesives, sealants, foams, and waterproofing materials.

Orders and delivery

How quickly do you process an order?

A manager confirms orders during business hours and agrees delivery details before dispatch. If the order is placed after hours, we contact you on the next business day.

Which delivery methods are available?

Nova Post delivery across Ukraine and pickup are available. Exact options depend on the product, quantity, and destination.

Payment and returns

How can I pay?

By bank details. On receipt - pickup only.

Can I return a product?

Returns are handled under store rules within 14 days if the product condition and packaging meet the requirements.

Choosing materials

How do I choose the right material?

Use category descriptions, product specifications, consumption calculators, and compatibility notes. For a specific task, contact a manager before ordering.

Can you help calculate quantity?

Yes. Send surface dimensions, seam length, or project details, and we will help choose packaging and estimate consumption.